Support Packages

We have support options that range from webmaster services to monthly technical support plans.

Do you require more than a support plan? Do you need your own server and someone to keep it running? If so, you should check out our Managed VPS Plans.

  • Webmaster Services
  • $95/Hour
  • Business hours availability 1
  • 1 hour of webmaster services 4
  • Account backup/migration
  • Website content updates
  • Website troubleshooting
  • Hosted email troubleshooting
  • Website hosting troubleshooting
  • HTML/PHP/CSS/JavaScript coding
  • Support Package 01
  • $170/Month +GST
  • Business hours availability 2
  • Up to 3 hours webmaster services 4
  • Account backup/migration
  • Website content updates
  • Website troubleshooting
  • Hosted email troubleshooting
  • Website hosting troubleshooting
  • HTML/PHP/CSS/JavaScript coding
  • Support Package 02
  • $340/Month +GST
  • 24/7 availability (Inc public holidays) 3
  • Up to 5 hours webmaster services 4
  • Monthly website backups
  • Website content updates
  • Website troubleshooting
  • Hosted email troubleshooting
  • Website hosting troubleshooting
  • HTML/PHP/CSS/JavaScript coding

1 Consists of phone and email support between 8am and 6pm, Monday to Friday. Excludes public holidays.
2 Consists of phone, email, and e-ticket support between 8am and 6pm, Monday to Friday. Excludes public holidays.
3 Consists of 24/7 phone, email, and e-ticket support. Includes public holidays. Unique pin code provided for after hours phone support.
4 Any unused webmaster services hours are forfeited at the end of each month and are non-transferable/redeemable.

Do you require a custom support package?